Neil Jacobs is the CEO of Six Senses Hotels Resorts Spas. Neil is a thought leader, influencer, visionary, and successful entrepreneur. Neil provides the leadership and energy that has inspired the creation of Six Senses Hotels Resorts Spas. Neil Jacobs joins other leading Bestselling Authors, International Speakers & Entrepreneur, and CEO’s taking part in our Leader Roundtable Interview Series. The DotCom Magazine editorial team is delighted to have Neil join us for our Leader Roundtable Interview.
Let’s start by telling us about your business.
Six Senses is a hospitality company founded in its passion for wellness, community and sustainability with resorts and hotels in inspiring destinations around the world. Hospitality is never just about a place to stay – we offer our guests places, spaces and resources to discover what it means to be mentally, physically, spiritually and emotionally happy. We remind them how to play, how to enjoy a sense of community and how to reconnect with themselves and each other. We entice guests to do something out of the ordinary when they stay with us – and we invite them to explore ways to enhance both their personal health and the health of the planet.
Q: Please tell us how you make sure your customers will become raving fans of your company?
We invite our guests to explore new things about themselves the environment, their health, their relationships and the world around them. We strive to inspire and educate, in a fun and playful way. Six Senses guests become fans because we make them feel better about themselves, their lives and their place in the world.
Q: Please tell us the one thing that separates your business from the competition?
We walk the talk. We’re deeply committed to our pillars of wellness, sustainability, connection and community. It’s not just lip service for us – we live it ourselves and strive to integrate our pillars in every facet of our business.
Q: And to finish this section, Please tell us what is the one major key to your company’s success?
The people – their dedication, talent and passion – both colleagues and guests.
Q: For our readers just starting to build a company, what advice can you give entrepreneurs just starting out with a new venture?
Follow your heart, be brave, don’t accept no and don’t make important decisions after an evening with cocktails. Wait 24 hours.
Q: For entrepreneurs seeking to build a business as successful as yours, what big piece of advice can you give them when times get a little challenging?
Look for your difference, do your homework. Develop your distinct narrative, take calculated risk, think big and believe in yourself.
Q: In today’s fast changing business environment, how do you stay abreast of things?
Read a lot, listen well, talk to peers, and your friends regularly.
Q: What is your “Why”? In one sentence, why do you get up in the morning?
To make a difference.
Q: In one sentence, what is the most important thing one has to do to be a great leader?
Listen actively, know the facts, be decisive.
Q: In one sentence, describe how important your customers are to your business?
They are essential – there is no business without our guests.
Q: In one sentence, describe a positive way that technology can make the world a better place?
Speed of information flow and access.
Q: In one sentence, tell us how something positive to motivate our readers?
You will be amazed at what you can achieve with positivity, compassion and gratitude.
Q: In one sentence, tell us how you start your day to get ready?
Q: In one sentence, describe how you handle rejection and setback?
Get up, rethink, don’t take it personally, start again.
Q: In one sentence, describe what your hiring philosophy is?
Attitude, passion and humility in a candidate.
Q: In one sentence, describe how you keep your sanity in a competitive business environment?
Communicate and always evolve your point of difference. Good red wine helps too.
Neil Jacobs, thank you so much for participating in the DotCom Magazine Leader Roundtable Interview Series. We appreciate you participating in this important roundtable interview series, and helping our readers learn more about what it takes to build a great company and become a great leader. We wish you, your family, and of course Six Senses Hotels Resorts Spas, nothing but the best.
Six Senses Hotels Resorts Spas