Jerry Leisure, CEO and Founder, Officium Labs, A DotCom Magazine Exclusive Interview. Officium is Latin for service. They believe in service—as an experience, as a business, as a social responsibility. Officium Labs is a global network of remote customer experience (CX) professionals helping companies create best-in-class support for their customers, transforming customer service from a cost center to a growth opportunity. Their TalentPlace platform connects on-demand CX workers with companies in need of CX staff. Their ExperienceMatters experts provide consulting and coaching to service leaders of all types. Officium Labs also offer a set of patented standards and digital tools—including analytics, workforce planning, and automation capabilities—to improve experiences for customers and employees. Officium Labs helps brands deliver incredible customer experiences. The company is a global collection of industry leaders and experts that are building the future of customer experience (CX). They provide the best-in-class people, products, and practices for their customers, transforming customer service from a cost center to a growth opportunity. Officium’s TalentPlace platform connects on-demand CX workers with companies in need of CX staff. Its ExperienceMatters experts provide consulting and coaching to service leaders of all types. Officium Labs was founded in 2019 on the concept of a decentralized network of people and currencies. Its remote workforce model has the potential to improve work/life balance and shift wealth from large cities to new communities around the world. Through the Officium Foundation, the company is building future CX leaders by providing scholarships and mentorship programs to disadvantaged youth in the US.
