Thomas Pacchioli runs a successful family-owned business based out of Fort Lauderdale, Florida. With over twenty-two years of professional experience, Pacman Electric provides a wide range of electrical services to commercial and industrial clients. Working alongside his son, Thomas works hard to provide his customers with top-quality service. Their team of experienced professionals provide tailored solutions for projects of all scopes and sizes.
Let us start by telling us about your business.
I am the CEO and founder of Pacman Electric, a company that provides many electrical services to commercial and industrial clients. As recognized industry leaders, we offer most general installation services including, warehouse improvements, panel and switchgear upgrades, FPL meter repairs, lighting replacements, and surge protection. We also work on a wide range of buildings such as warehouses, storage facilities, healthcare centers, theaters, hotels, and entertainment complexes.
Please tell us how you make sure your customers will become raving fans of your company?
At Pacman Electric we uphold the highest industry standards. We are very customer-centric, meaning our top priority is always quality service. We also ensure each project is completed on time and within budget. We work for several health care facilities such as nursing homes and retirement communities, where each job must be completed as fast as possible.
Please tell us the one thing that separates your business from the competition.
I think our years of professional experience really set us apart from our competition. We have a stellar track record and a team of recognized industry experts who are all passionate about the work they do. They take every project seriously and execute every task to the best of their abilities.
And to finish this section, please tell us what the one major key to your companys success is?
I believe treating customers with respect is fundamental to running a successful operation. It's important to recognize that every customer is different and may have different expectations. My advice would be to listen carefully and have a full understanding of what the customer needs before starting a project.
For our readers just starting to build a company, what advice can you give entrepreneurs just starting out with a new venture?
My advice would be to find a mentor. I started Pacman Electric on my own with just a truck but I also wish that I'd had someone to help guide me through the challenging aspects of operating a business. Learning by the mistakes of others can save you a lot of time and energy down the line.
For entrepreneurs seeking to build a business as successful as yours, what big piece of advice can you give them when times get a little challenging?
You will always have high and low points when running a business. It's how you respond to these challenges that will really set you apart from the competition. Take the time to determine what works and what doesn't. Don't be afraid to try new things and to experiment with different organizational and management styles.
In todays fast changing business environment, how do you stay abreast of things?
It's important that new entrepreneurs value innovation and keep searching for better ways to do things. COVID-19 really challenged our business in ways we hadn't anticipated but we kept through and continued to grow. We now invest more into our marketing efforts while ensuring our website remains up-to-date with our projects and services.
What is your Why? In one sentence, why do you get up in the morning?
Working alongside my son is extremely rewarding. I take great pride in my business and having him here with me is an opportunity to not only grow professionally but also spend time with him.
In one sentence, what is the most important thing one has to do to be a great leader?
Accept criticism from others and be honest with yourself, take the time to turn your weaknesses into strengths.
In one sentence, describe how important your customers are to your business?
Happy customers are integral to long-term growth, maintaining a sense of transparency will ensure optimal results.
In one sentence, describe a positive way that technology can make the world a better place?
Communication has never been easier, and various social platforms have allowed me to maintain contact with my family during the pandemic.
In one sentence, tell us something positive to motivate our readers?
Youre braver than you believe, and stronger than you seem, and smarter than you think. – A.A. Mine
In one sentence, tell us how you start your day to get ready?
I consider myself a very organized person, so I like to begin each day by writing out a list of tasks to complete and working from there.
In one sentence, describe how you handle rejection and setback?
In business it's important to develop tough skin, accept the challenges that come your way and find ways to grow from them.
In one sentence, describe what your hiring philosophy is?
We are a close knit group of individuals so we do our best to hire individuals who work well with a team
In one sentence, describe how you keep your sanity in a competitive business environment?
We just take each day as it comes with our focus being on providing the best possible service.
Thomas Pacchioli, thank you so much for participating in the DotCom Magazine Leader Roundtable Interview Series. We appreciate you participating in this important roundtable interview series, and helping our readers learn more about what it takes to build a great company and become a great leader. We wish you, your family, and of course Pacman Electric, nothing but the best.