Transformational C-Level executive offering over 25 years of success in growing companies that provide customer service, sales and retention operations to major brands. Significant expertise in delighting customers by leading high performing teams, evolving the customer experience to exceed expectations and implementing scalable contact center solutions through omni-channel platforms that meet customer needs utilizing at home virtual environments and traditional brick and mortar solutions (on-shore, nearshore and offshore) while maintaining a reference status of 100% from key client executives. Key accomplishments and responsibilities include:
• Consistent 20% revenue growth year over year for all businesses I’ve managed for last 20 years.
• Double the size of the sales pipeline in less than 12 months and delivered highest new logo growth and ACV.
• Drove explosive growth that enabled a 10x valuation of business in two acquisitions over course of 5 years.
• Transformed key client relationship enabling growth from $3MM to $61MM in revenue.
• JD Powers award for transformational work done with major telecom provider.
• Grew relationships from $15MM to $95MM in revenue.
• Responsibility for over 70,000 contracts with Service Partners across the US, Canada and the UK.
• Spearheaded operational excellence initiatives at each organization.
Arise Virtual Solutions has created a disruptive technology platform that connects the world’s biggest brands with a previously untapped network of small business owners and their agents. This entrepreneurial network of work-from-home Service Partners creates exceptional customer experiences that increase sales, improve loyalty, and speed customer growth. The Arise® Platform enables Brands to transform the relationship between their company and their customers through state-of-the-art security, access to Brand advocates, and on-demand flexible capacity to handle sudden or seasonal volume changes.
To learn more about Arise Virtual Solutions, please visit arise.com or email us at firstname.lastname@example.org.
The Arise® Platform is the future of customer care.